Support
We're here whenever you need us.
Sales, integrations, payouts, disputes — talk to a real human in Dhaka. Live merchants get 24/7 chat and an urgent hotline; everyone else gets a reply within one business hour.
Avg. first reply < 2 min
24/7 for live merchants
99.99% uptime
Live chat
Fastest way to reach us. Median response under 2 minutes.
24/7 for live merchants
Start chat →
Email support
Write to us anytime. Replies within one business hour.
support@truepay.com.bd
Send email →
Phone
Talk to a human in Dhaka. Sun–Thu, 9am–8pm BST.
+880 9610 123 456
Call now →
Urgent / outage
Production down or suspected fraud? Page our on-call team.
24/7 hotline
Page on-call →
Open a support ticket
Share as much detail as you can. The more context, the faster we can help.
Visit us
Dhaka (HQ)
61, Gausul Azam Ave, Sector 14, Uttara, Dhaka 1230
Sun–Thu · 9am – 8pm BST